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Return Policy

• We offer 7 days hassle-free returns & exchange from the date of delivery and a further 5-7 days for the returned product(s) to reach us. We also offer reverse pick-up services. A reverse shipment fee of Rs. 100/- wilI be deducted at the time of refund per order, regardless of the number of items within that order. This means that if on order contains multiple items, only a single deduction of Rs. 1 00/- wilI be made for the entire order, not on each individual item.
• Pick-up wiII be attempted twice. If the courier company is unable to pick up the shipment. You wilI have to send the shipment back to the company address. Reverse Pick Up is subject to the availability of the service in your area pin code.
• For COD orders, a store credit will be Provided within 1-2 working days from the day of return pickup on your registered email address/contact number.
• Please return your Product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been used, a refund would not be provided.
• KindIy allow 7 days for the return to be processed and the amount to be shown in your bank account.
• Payments made with CO D option will receive store credit equivalent to the amount Paid by you, which can be used anytime.
• Shipping Charges are Non-Refundable.
• You can get in touch with us about any issues at our customer support portal or drop us a line at support dianakorr.com and we will be happy to help. For a faster response, send us a message You can also reach us on +91 9315523015. All queries will be solved between Monday-Saturday, 1 pm - 6pm. All pending queries wil I be solved on priority the next
• Please note that we do not solve customer queries on WhatsApp.
• Cancellations will onIy be possible tilI the order has not been dispatched from our warehouse.

Shipping Policy

We work with suppliers around the globe. Standard delivery takes estimated 7-10 business days for items to arrive and express delivery takes estimated 05-07 business days to arrive. Time frame maybe adjusted accordingly to product.

As soon as your product ships, you’ll receive a tracking number that will let you keep tabs of where your order is at all times.

As soon as your product ships, you’ll receive a tracking number that will let you keep tabs of where your order is at all times.

Shipping time will start on the next day for orders placed after 1 PM.

The days mentioned with shipping timings are referred as working day only.

Only if a customer fails to upload or update a complete address of their own or update their address, before their product is shipped then the company won't be responsible for loss of any goods or expertise and the customer has to bear all the charges. You can email us on support@dianakorr.com to update your address.

For Pre-orders

Pre-order means that the product is not currently in stock and you must place your order as per normal if you'd like to secure your item before the item arrives with us. Usually an item is restocked within 10 business days.

Please kindly note that, pre-orders can only be cancelled/refunded if the item is not shipped. However, if you wish to change your item to another item for example a different colour you might be able to you can write us an email at support@dianakorr.com . The benefit of pre ordering an item is that you will secure the product before it runs out of stock again.

Please note that dates are not guaranteed and delays may occur if you wish to pre-order an item. So please take extra caution when placing your order as we cannot entertain any refunds/cancellations/colour changes after the product is shipped.

You will proceed through the check out as usual & make full payment when making a Pre-order. Your order will only be shipped upon arrival of the ordered Pre-Order item/s, usually as per the date suggested on the product page at time of order placement.

For Cod-orders

To make Cod-order you need to pay 150 Extra of product price. It is a non-refundable amount in case you cancel the order or not pick the order.

If you still have any other queries you can email us at support@dianakorr.com